Returns, Exchanges and Refunds

Due to the handmade nature of our items we do not accept returns or exchanges for change of mind. 

Unfortunately, sometimes mistakes do happen, but we are always happy to make things right! If your item is damaged or faulty, or your order contains an incorrect item please follow these steps:

• Take a photo of the item/s clearly showing the issues

• Send the photos to hello@tulipandtots.com.au along with your order number and a brief description of the issue if it is not clear from the photo/s

• Once we have looked over your case we will contact you to arrange a replacement or refund. You will not be responsible for any shipping costs to return incorrect items or to send out replacement items.